General inquiries

For questions about features, pricing, partnerships, or corporate information, please contact our support team at [email protected].

To help us respond efficiently, please include:

• Your organization and primary point of contact
• A concise description of your inquiry
• Your preferred contact method and time zone

Developer submissions

For API access requests, SDK questions, integration proposals, or partnership inquiries, please submit details to [email protected] with the subject line “Developer Submission.”

Please include the following information to facilitate a comprehensive review:

• Organization name and primary technical contact
• Intended use case, target platform(s), and anticipated workflow
• Estimated user volume and deployment timeline
• Relevant documentation or references (API docs, repositories, diagrams)

Response times

Uyede commits to a disciplined, professional response cadence. Our target timelines are:

• General inquiries: within 1 business day
• Developer submissions: within 2–3 business days
• Urgent technical issues: within 4 hours during business hours; responses outside standard hours will follow the next business day

Notes to set expectations:

• Business hours are Monday through Friday, 9:00–17:00 local time, excluding public holidays
• During peak periods or high-volume events, please allow up to 1–2 additional business days for a thorough review